THEMES:

Disputes vs. conflicts, conflict management, conflict resolution, recognizing conflict, employee/manager conflict, conflict mediation

SEMINAR DESCRIPTION:

Conflict management is an inevitable facet of the HR function. In this illuminating program, you will uncover the role of conflict in a workplace culture and learn both conflict mediation and conflict management techniques and when to use them for workplace disputes. You will explore how conflict happens, how the brain reacts to conflict and why people react differently when conflict occurs. You will build your conflict management skills by applying a three-step conflict mediation process to multiple real-life scenarios. And you will leave this program with concrete tactics you can use to help reduce the level of conflict at your organization.

"This program provided a great framework for employing the tools and strategies to create safe spaces within our organization and use mediation to resolve conflict."

Member: $1,545

Nonmember: $1,815

Pricing

7.5 Professional Development Credits (PDCs)

Recertification

HR Knowledge Domain

People

Individuals seeking guidance on how to manage conflict in business relationships.

Relationship Management

Communication

HR Expertise (HR Knowledge)

HR Competencies

3-WEEK LIVE ONLINE

Nov. 19–Dec. 5, 2024

Tuesdays & Thursdays

12:00 PM - 1:30 PM (ET)

*All Live Online sessions are recorded and available to watch for a full year after the program.

This program is designed to provide you with the knowledge and skills necessary to:

Define mediation and investigate the role it plays in workplace conflict.

Apply a mediation framework to workplace conflicts.

Identify challenges that can arise with mediation and identify solutions.

Identify strategies for employees to manage their own conflicts.

• Coaching for People Managers

• Communicating with Credibility

• Employee Engagement: Elevating the Human Experience

• Employee Relations: Creating a Positive Work Environment

• Inclusive Workplace Culture: Leading and Sustaining a Culture Transformation

• Workplace Coaching & Mentoring

At SHRM we believe change is a good thing, and it’s sparked by your best ideas. 

Our educational programs are designed and delivered by HR experts to empower you with the knowledge and tools you need to drive lasting change in the workplace. We offer a powerful partnership to develop your skills, accelerate your career, and change your workplace culture as a champion for colleagues and yourself.

We provide a transformative educational experience. We’ll lead you to learn. You’ll lead your company to succeed.

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