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THE FUTURE CHIEF PEOPLE OFFICER:

A Reality Check and Action Guide for
Tomorrow’s Chief People Officer. 

SHRM’s Executive Network, HR People + Strategy partnered with Willis Towers Watson to explore the rapidly changing role of the Chief People Officer and identify important, emerging trends and actionable insights that will help power the role, profession and function into the future. Our findings reveal five pivotal imperatives that highlight the key skills, mindsets, and behaviors that will help the chief people officer and other business leaders shape rigorous and innovative human capital solutions.

PUSH BOUNDARIES TO POWER ORGANIZATIONAL AGILITY

UNLEASH DIGITALIZATION

EMBRACE PERPETUAL WORK REINVENTION

ELEVATE HR
DECISION SCIENCE

RETHINK CULTURE
AND LEADERSHIP

SHRM’s Executive Network, HR People + Strategy and Willis Towers Watson undertook a global research initiative to explore the rapidly changing role of the Chief People Officer from February through August 2019. The participating organizations from North and South American, Asia Pacific and EMEA range from mid-sized start-ups to large multinationals across a wide span of industries including financial services, consumer goods, hospitality, real estate, health care and pharmaceuticals, food and beverage, high tech, energy, manufacturing, retail and the public sector. Over 500 leaders, including 230 CPOs and 300 CEOs, other C-suite executives, board members and academics participated in the study. The three key components of the study included: in-depth interviews with CPOs, CEOs, corporate board members, other C-suite executives and academics; an online survey of CPOs, CEOs, board members and other C-suite executives; CPO focus groups.

About the Study

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